(no subject)

So I've been having trouble with EEGLab for the last n months -- it's a free, open-source program for analyzing EEG data, and it's looking to me like a clear case of getting what you pay for, both in terms of function and support. Anyway, yesterday I got a form-email from the guy in charge of the dev team (open-source, and it still has a dev team?) asking if I'd write a letter of support to NIH on their behalf, attesting to the great use my lab has gotten out of the program. I'm sorely tempted to write him back and say, hey, I'd be happy to do this for you, but I can't get the software to work, I can't send a message to the listserv about it, and I can't even wrangle a response from the listserv admin about *that* -- howzabout you giving a shot at one of my problems before I help you with yours?