further 'fone foo
Apr. 21st, 2006 02:44 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
eiriasCuriouser and curiouser. I made another test call and this time, GCI Dude told me he thinks I'm being routed by my long-distance provider over Voice Over IP, which isn't required to provide the right caller ID number somehow. AFAIK I was never informed of such a thing. He suggested I take it up with them and get a complaint number so he can have a contact with someone in my company to work out what the heck is happening.
I'm wondering 2 things now:
1) Should they be routing me over VOIP without my knowledge or consent? I don't understand the technology well enough to know whether this is meaningful or something to be annoyed about outside of the quality issue.
2) My phone setup is maybe a bit strange; SBC (telecom giant) was forced to lease some of its lines to competitors, who for some unclear reason were able to offer prices I liked better, so I have phone service through Sage Telecom. AFAIK my long distance is through them -- we only pay one bill and it's got both local and LD charges -- but also AFAIK SBC actually owns and maintains the phone lines. Hmm. How do I figure out what's what? Do I call Sage and say, Hi, who's my long distance provider? Or would that just make me look like an idiot?
I'm wondering 2 things now:
1) Should they be routing me over VOIP without my knowledge or consent? I don't understand the technology well enough to know whether this is meaningful or something to be annoyed about outside of the quality issue.
2) My phone setup is maybe a bit strange; SBC (telecom giant) was forced to lease some of its lines to competitors, who for some unclear reason were able to offer prices I liked better, so I have phone service through Sage Telecom. AFAIK my long distance is through them -- we only pay one bill and it's got both local and LD charges -- but also AFAIK SBC actually owns and maintains the phone lines. Hmm. How do I figure out what's what? Do I call Sage and say, Hi, who's my long distance provider? Or would that just make me look like an idiot?