What the hell?!

[eirias]

They turned our car off again.

I can't believe this is happening, and what's more, I'm starting to get very worried, because when we're in Southern Utah -- a trip for which we are leaving later this morning, providing, you know, they'll generously let us start the car -- we will have no way of contacting them short of begging a park ranger to let us use their phone. I am angry beyond words.

Suggestions? Who exactly does one go to to get them in major major trouble over this blatant safety violation? Is there an accrediting agency of some kind for car rental companies?

Comments

lame

[cognative.livejournal.com]

I'm fresh off several 'disapointments' with the airline industry. I'm all about raising hell in the case of rampant incompetance. I'd very calmly tell them that unless this car is free or nearly so, that you and everyone you ever meet will never rent from them. I'd ask for managers, or as high up as you can get.

If you were feeling sinster you might mention how interesting a local news story it would be if you got stuck in the middle of nowhere because they turned the car off.

I don't know about the BBB. Does that really work?

Re: lame

[ksledgemoore.livejournal.com]

I don't know about the BBB. Does that really work?

I contacted them once for Verizon, and it was literally the only thing that DID work with them. If most companies are as scared of BBB citations as Verizon is, then it will work very well. I had this incredibly awful experience with verizon that lasted like 5-6 months, but once I called BBB on them, they kissed my butt to make things better.

So, I recommend BBB and I recommend it NOW.

Re: lame

[trygve.livejournal.com]

I also *really* like the news story idea.

Re: lame

[eldan.livejournal.com]

My dad uses the "I'll tell the local papers" tactic from time to time, and it is often effective.