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[personal profile] eirias
They turned our car off again.

I can't believe this is happening, and what's more, I'm starting to get very worried, because when we're in Southern Utah -- a trip for which we are leaving later this morning, providing, you know, they'll generously let us start the car -- we will have no way of contacting them short of begging a park ranger to let us use their phone. I am angry beyond words.

Suggestions? Who exactly does one go to to get them in major major trouble over this blatant safety violation? Is there an accrediting agency of some kind for car rental companies?

(no subject)

Date: 2007-06-15 06:24 pm (UTC)
From: [identity profile] roamin-umpire.livejournal.com
When you call your attorney general, I might suggest trying the early morning. Why, you ask? Funny story...

About a year ago, a friend of mine who works as a clerk at a small law firm needed some information from the AG's office. She ended up calling a few times, left messages, even talked to a person once who said they'd get back to her - but it never happened. One day she calls at like 7:00 am hoping to get somebody different. She did and explains her situation. The man on the other end says, "Well, this is Eliot Spitzer (the AG). I'm going to make sure this is taken care of right away. If you have any further problems, or if you need anything else from my office, here's the direct line to my desk." Last Christmas, he (or more likely, a staffer) sent her a Christmas card.

So call, and call early. Who knows - you could end up on the governor's Christmas card list. :)

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